tienda online sabores del norte
alimentos, productos tipicos de asturias y leon
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"This is a online store of artisanal food from Asturias and Leon. It’s been set up by some young people come from these areas. The website offers complete information about each product. Besides, they sell typical legumes from North of Spain 30 percent cheaper than El Corte Inglés (one of the most prestigious Department Stores in Spain)..."

Pepe Iglesias. Restaurant critic and Tastemaker. Gastronomy Encyclopedia

GROCERY STORE | PHILOSOPHY | OUR CRAFTSMEN | GOURMET GIFTS | NEW PRODUCTS | PROFESSIONAL

 

Presentation » Grocery Store Online » FAQs

 

Dudas Frecuentes | FAQs

 

> Why have you to purchase in Saboresdelnorte.com?

> Do prices include VAT and delivery?

> Which areas do you deliver orders?

> How much does transport cost?

> Do I have to pay something for the transport company?

> What is the delivery period?

> How long does it take to deliver the order in a European Union country?

> When does the delivery period start?

> How are the products delivered?

> What about product availability?

> Is there any limit in the number of alcoholic drink bottles that I can buy?

> May I send my purchase as a present?

> Where are your products dispatched from?

> Can I choose a delivery time?

> What are delivery times?

> What happens if I am not there when my order is delivered?

> What happens if a product arrives damaged?

> What happens if the order is wrong?

> May I return a product if I am not satisfied?

> What happens if I am not satisfied for any other reason?

> Can I cancel my order?

> Is it safe to pay by credit card?

> How are my personal details treated?

> Can I get a bill with my purchase?

> If the order is a gift, Which address will you send the bill to?

> Where are your offices and warehouse located?

> How can I contact you?

 

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Why have you to purchase in Saboresdelnorte.com?

 

For the quality, authenticity, selection and exclusivity of our handmade Spanish products. We have also low prices as consequence of the online commerce. This one has a lower structure cost in opposite to the traditional channels. Interesting savings that a modern and intelligent consumer has always in mind in his purchases.

 

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Do prices include VAT and delivery?

 

All prices listed in our store include VAT. For greater transparency, delivery cost is added separately at the end, and depend on the total weight of the order and the destination.

 

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Which areas do you deliver orders?

 

Our site by now is directed to any gourmet in European Union (Excluded Ceuta, Melilla and Canary Islands). Although if you are in these or other territories or countries please contact us in saboresdelnorte@saboresdelnorte.com or in the next phone: +34 679 19 30 71 / + 34 679 19 30 71 to inform you and give you a personal service.

 

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How much does transport cost?

 

The transport cost depends on the total weight and destination of your order. Our transport rates, VAT included, are as follows:

 

SPAIN

Up to 2 Kg.: 6 €

From 2 up to 5 Kg.: 9 €

From 5 up to 10 Kg.: 14 €

From 10 up to 15 Kg.: 18 €

From 15 up to 20 Kg.: 20 €

From 20 up to 25 Kg.: 25 €

From 25 up to 30 Kg.: 30 €

From 30 up to 35 Kg.: 32 €

From 35 up to 40 Kg.: 35 €

(1) Excludes Ceuta, Melilla and Canary Islands.

 

BALEARIC ISLANDS

Up to 4 Kg.: 18 €

From 4 up to 8 Kg.: 30 €

From 8 up to 12 Kg.: 40 €

From 12 up to 16 Kg.: 50 €

From 16 up to 20 Kg.: 60 €

From 20 up to 24 Kg.: 65 €

From 24 up to 28 Kg.: 80 €

From 28 up to 32 Kg.: 90 €

From 32 up to 36 Kg.: 100 €

From 36 up to 40 Kg.: 110 €

 

PORTUGAL (excluing Madeira and Azores Islands)

Up to 5 Kg.: 12,50 €

From 5 up to 10 Kg.: 18 €

From 10 up to 15 Kg.: 23 €

From 15 up to 20 Kg.: 30 €

From 20 up to 25 Kg.: 35 €

From 25 up to 30 Kg.: 40 €

From 30 up to 35 Kg.: 45 €

From 35 up to 40 Kg.: 50 €

 

EUROPEAN UNION

 

AREA 1: France

Up to 5 Kg.: 30 €

Up to 10 Kg.: 40 €

Up to 15 Kg.: 45 €

Up to 20 Kg.: 50 €

Up to 25 Kg.: 65 €

Up to 30 Kg.: 75 €

Up to 40 Kg.: 80 €

 

AREA 2: Germany, Belgium, Denmark, Holland and Luxembourg

Up to 5 Kg.: 35 €

Up to 10 Kg.: 45 €

Up to 15 Kg.: 50 €

Up to 20 Kg.: 60 €

Up to 25 Kg.: 75 €

Up to 30 Kg.: 85 €

Up to 40 Kg.: 90 €

 

AREA 3: Austria, Great Britain, (excluding Guernsey Island and Jersey) and Italia

Up to 5 Kg.: 45 €

Up to 10 Kg.: 50 €

Up to 15 Kg.: 55 €

Up to 20 Kg.: 65 €

Up to 25 Kg.: 80 €

Up to 30 Kg.: 90 €

Up to 40 Kg.: 100 €

 

AREA 4: Switzerland (any applicable customs taxes of 30 euros will be paid by the client)

Up to 5 Kg.: 85 €

Up to 10 Kg.: 95 €

Up to 15 Kg.: 105 €

Up to 20 Kg.: 110 €

Up to 25 Kg.: 115 €

Up to 30 Kg.: 130 €

Up to 40 Kg.: 140 €

 

AREA 5: Greece, Slovakia, Slovenia, Estonia, Hungary, Ireland, Lithonia, Lithuania, Poland, Czech Republic

Up to 5 Kg.: 60 €

Up to 10 Kg.: 70 €

Up to 15 Kg.: 80 €

Up to 20 Kg.: 85 €

Up to 25 Kg.: 95 €

Up to 30 Kg.: 100 €

Up to 40 Kg.: 110 €

 

AREA 6: Sweden, Finland, Norway

Up to 5 Kg.: 70 €

Up to 10 Kg.: 80 €

Up to 15 Kg.: 90 €

Up to 20 Kg.: 100 €

Up to 25 Kg.: 105 €

Up to 30 Kg.: 115 €

Up to 40 Kg.: 125 €

 

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Do I have to pay something for the transport company?

 

The transportation is included in the price of your order. If you have chose to pay by cash on delivery, you will have to pay for the transport company the full amount, plus the commission. If you have made a payment by card or bank transfer, you won’t have to pay nothing more.

 

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What is the delivery period?

 

All the orders will be sent by express delivery service.

 

Under normal circumstances, any orders received before 17:00 hours will be dispatched on the next day. In such cases the delivery time will be 24h for Spain and 2 or 3 working days for all other destinations.

 

Since there are no deliveries during the weekend, to guarantee that your order reaches you in prime condition, the orders received on Friday are delivered the following Monday. Similarly, during the summer months, that is, from June to September orders that include refrigerated products are dispatched from Monday to Wednesday for Spanish destinations and Monday, Tuesday and Friday for all other destinations. Orders that do not include refrigerated products are dispatched from Monday to Friday all year round.

 

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How long does it take to deliver the order in a European Union country?

 

It depends on the destination country. Usually, the period does not exceed five working days.

 

AREA 1: 2 days

(France)

 

AREA 2: 2 - 3 days

(Germany, Belgium, Denmark, Holland and Luxembourg)

 

AREA 3: 2 - 3 days

(Austria, Great Britain, (excluding Guernsey Island and Jersey) and Italia)

 

AREA 4: 2 - 3 days

(Switzerland)

 

AREA 5: 4 - 5 days

(Greece, Slovakia, Slovenia, Estonia, Hungary, Ireland, Lithonia, Lithuania, Poland, Czech Republic)

 

AREA 6: 4 - 5 days

(Sweden, Finland, Norway)

 

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When does the delivery period start?

 

If you choose the payment by credit card the delivery period begins at the moment that we confirm the order. If the payment method is by bank transfer the time begins just from the date on that we get the swift.

 

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How are the products delivered?

 

To guarantee a satisfactory experience from begin to end, we only work with reputable transport companies (Nacex for Spain and UPS for all European deliveries).

 

All consignments are suitably protected in cardboard boxes, and in case of fresh foods (cheeses, cold meats and so on) during the summer months, we use special isothermal packaging to guarantee that the products reach you in perfect condition.

 

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What about product availability?

 

In theory, all of the products listed on our website are available, unless they are marked as ´not available´ on the product file. Take account of many of our products are hand-produced using traditional methods and as such, many of them have limited production. If the stock of a product has run out at the time you place your order and we have been unable to update this information on the website, we will contact you immediately to suggest a similar product or to refund the relevant amount. In that case, contact us in saboresdelnorte@saboresdelnorte.com or by phone at +34 679 19 30 71. If SaboresdelNorte.com does not have a particular product in stock at the time of receiving an online order that may result in a small delay in delivering the item, efforts will be made to deliver the product in a period from 2 to 5 working days.

 

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Is there any limit in the number of alcoholic drink bottles that I can buy?

 

Only for deliveries outside Spain. In this case, the law establishes that alcoholic drinks can be imported as long as they are for personal consumption. In SaboresdelNorte.com it is limited to a maximum of 10 bottles per order. There is no limit for deliveries to Spain.

 

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May I send my purchase as a present?

 

Of course. All you have to do is select the option "Special for present" at each product or ‘Gift-wrap my order‘ at the final stage of the purchase, prior to making the payment. We will ask you to fill the name of the person to who it must be sent in as well as the delivery address, if this differs from the invoicing address. You will also be able to write a personal message, which we will print on a smart card and enclose in the package.

 

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Where are your products dispatched from?

 

All our products are dispatched from our warehouse in León. The promoters, the products, and the craftsmen come from the North of Spain, from Asturias and Leon.

 

SaboresdelNorte.com is a company specialized in this kind of gastronomy that has been offering for a long time an exclusive service of distribution and consulting for the most demanding chefs and delicatessen shops of this area.

 

The fact that we are located in Spain enables us to:
• Remain in close contact with small craftsmen, so that we can offer a selection of very special products unlikely to be found outside Spain
• Replenish our stocks regularly and so offer fresher products
• Offer competitive prices.

 

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Can I choose a delivery time?

 

Unfortunately no specific delivery times can be chosen. For this reason we recommend that you specify an address -e.g. job or maybe a neighbour address - where there will be someone available to receive the package.

 

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What are delivery times?

 

Deliveries are from Monday till Friday, from 8h till 19h.

 

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What happens if I am not there when my order is delivered?

 

In case the carrier tries to deliver your order and there is no one present to receive the package, he or she will leave a note indicating the failed delivery attempt. Please contact the courier agency as soon as possible (especially if your order contains perishable products) through the contact number that you will find on the note, so as to arrange a new delivery. In case you have a problem, we will be glad to help at saboresdelnorte@saboresdelnorte.com or by phone in +34 679 19 30 71.

 

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What happens if a product arrives damaged?

 

If a product arrives damaged as a result of transport, we will send you a new product or will refund the relevant amount on the same credit card you used for the payment. SaboresdelNorte.com will be responsible for all extra delivery costs that may arise, provided that the product has not been used, altered or handled in any way.

 

Please contact us by email at saboresdelnorte@saboresdelnorte.com within seven days after receiving the order, clearly indicating the problem or the reason for the return of defective goods, and attaching a picture of the damaged product. Please note that in order to process any exchange or refund it is essential for you to contact us beforehand. We will not agree any exchange or refund where no prior notification has been received.

 

NOTE: It is important that you check the condition of your purchase at the time of receipt. If you notice any damage apparently caused by transport, you must indicate this on the delivery note when signing it.

 

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What happens if the order is wrong?

 

If one or more products received do not correspond with your order, we will send you the correct products or we will refund the relevant amount on your credit card.

 

Please contact us by email at saboresdelnorte@saboresdelnorte.com within seven days after receiving the order, clearly indicating the problem or the reason for the requested refund. Please note that in order to process any exchange or refund it is essential for you to contact us beforehand. We will not agree any exchange or refund where no prior notification has been received.

 

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May I return a product if I am not satisfied?

 

Yes. If, for any reason other than those listed above, you are not satisfied, you may return a product. In this case, once the goods have been received in their original packing and in perfect condition, we will proceed to refund the relevant amount on your credit card. Nevertheless, take into account that you will be responsible for the transport costs involved in returning your order.

 

Please contact us by email at saboresdelnorte@saboresdelnorte.com within seven days after receiving the order, clearly indicating the problem or the reason for the requested refund. Please note that in order to process any exchange or refund it is essential for you to contact us beforehand. We will not agree any exchange or refund where no prior notification has been received.

 

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What happens if I am not satisfied for any other reason?

 

If for any other reason you are not satisfied with your purchase, you can contact us by email at saboresdelnorte@saboresdelnorte.com within seven working days after receiving of the order, clearly indicating the problem or the reason for the requested refund. We will contact you as soon as possible to find a satisfactory solution and inform you of the steps to follow.

 

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Can I cancel my order?

 

Yes. If your order has not yet been dispatched, we will refund its total amount.

 

If it has already been dispatched, you will have to return your order to us. In such a case, once the goods have been received in their original packing and in perfect condition, we will proceed to refund the relevant amount on your credit card. Nevertheless, keep in mind that you will be responsible for the transport costs involved in returning your order. The maximum cancellation period is 7 working days after receiving the order.

 

In any case, please contact us at saboresdelnorte@saboresdelnorte.com

 

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Is it safe to pay by credit card?

 

SaboresDelNorte.com guarantees you total security and confidentiality when you buy at our store. In a similar way than when you operate a cash dispenser, when you buy at SaboresDelNorte.com, all your credit card details are encrypted using the security protocol SSL and transmitted straight to the appropriate credit card company, which accepts or rejects the payment. This way, all information transmitted through the net is completely secure and SaboresDelNorte.com does not have access to your details nor to store them either.

 

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How are my personal details treated?

 

SaboresDelNorte.com respects your right to privacy: we will only use your personal details to give you a better service. Under no circumstances we will sell or share them (with third parties ). At any moment you can access, edit or delete them.

 

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Can I get a bill with my purchase?

 

Yes, together with the order you will receive the corresponding invoice of your purchase.

 

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If the order is a gift, Which address will you send the bill to?

 

You will say to us the address where we have to send your bill if the order is for a present.

 

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Where are your offices and warehouse located?

 

SaboresdelNorte´s offices and warehouse are located in the centre of León. Our address is:

 

Sabores del Norte
C/Manuela López, 6. Trobajo del Camino.

24010. León (Spain)

 

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How can I contact you?

 

The best way is by email. This system allows us to be more speedy, flexible, and economic in the management of communication with our customers. For order queries, feedback, suggestions or any other information you can write to us at saboresdelnorte@saboresdelnorte.com. You may also reach us by telephone on +34 679 19 30 71.

 

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> The small print  
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© 2015 SABORES DEL NORTE. · C/Manuela López, 2 bajo. Trobajo del Camino. 24010. León · Spain · Móvil: +34 679 19 30 71 · saboresdelnorte@saboresdelnorte.com
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